Refund Policy

At SunShadePaw, we carefully inspect every order before it ships. If your order arrives damaged, we're here to help.

Eligible for a Refund

You may qualify for a refund or replacement if:

• Your item arrived damaged during shipping.
• You contact us within 14 days of delivery.
• You provide clear photos or videos showing the damage.

Once your claim is reviewed and approved, we'll issue a replacement or refund.

Not Eligible for a Refund

Refunds will not be issued for:

• Shipping delays caused by the carrier, weather, customs, or other circumstances outside our control.
• Orders delayed in transit but still delivered.
• Incorrect orders placed by the customer.
• Normal wear and tear or damage caused after delivery.

How to Request a Refund

To submit a claim, email us within 14 days of receiving your order with:

• Your order number
• A brief description of the issue
• Clear photos or videos of the damaged product and packaging

Our support team will review your request and respond as quickly as possible.

Important

By placing an order, you acknowledge that shipping times are estimates and may occasionally be affected by carrier delays. Shipping delays alone do not qualify for a refund.